Contact information
Thank you for visiting Marttilo.
If you have questions about our mini greenhouses, walk-in greenhouses, raised garden beds, trellis planters, replacement covers, plant shelters, or an existing order, we’re here to help.
You can also contact us for assistance with payments, shipping, returns, exchanges, and refunds. Our customer service team will review your inquiry and provide assistance as soon as possible.
Customer Service
Email:
[email protected]
We normally respond to customer inquiries within 1–2 business days. Messages received during weekends or public holidays may require additional response time.
For order inquiries, please include your order number and the email address used at checkout.
For product questions, include the product name or page link and the information you need, such as dimensions, materials, included components, assembly requirements, or replacement-cover compatibility.
If an item arrives damaged, incorrect, or incomplete, describe the issue and attach photographs where available. If photographs are unavailable, contact us so we can discuss another reasonable way to assess the problem.
Some products may arrive in multiple cartons. If you believe a carton or component is missing, include the available tracking details and identify which parts you have received.
Do not assemble or use products with damaged structural parts, broken panels, sharp exposed edges, or unstable supports while awaiting assistance.
Company Information
Store Name:
Marttilo
Company Name:
GUANGZHOU LIUXING DATA TECHNOLOGY CO., LTD.
Registered and Return Address:
ROOM 206-Z41, NO. 1302 BAIYUN AVENUE NORTH, BAIYUN DISTRICT, GUANGZHOU CITY, GUANGDONG PROVINCE, CHINA
Our registered company address also serves as our designated product return address. Returns are sent to China and may require international shipping, depending on your location.
Please contact us before sending a return so we can identify your order and provide appropriate packing and shipping instructions.
Returns, Exchanges & Refunds
To request a return, exchange, or refund, email [email protected] with your order number and the product concerned.
Eligible change-of-mind returns may be requested within 30 calendar days of delivery, subject to our Return and Refund Policy. This voluntary period does not limit statutory rights concerning faulty, damaged, incorrect, incomplete, or misdescribed products.
For change-of-mind returns, customers are responsible for direct return shipping costs to our designated address in China, except where applicable law requires otherwise. Necessary return transport costs for faulty, damaged, materially misdescribed, or incorrectly supplied goods are covered by Marttilo, as explained in that policy.
Large products may require multiple cartons or special transport arrangements. Contact us for guidance before dismantling or shipping a greenhouse, garden bed, or planter.
Do not use a different address printed on the original shipping label unless we specifically confirm it as the appropriate return destination.
Contacting us first helps avoid delays and misdirected packages. Prior approval is not required where applicable law allows you to exercise a right by notifying us.
Website
For further information, please review our Shipping Policy, Return and Refund Policy, Privacy Policy, and Terms of Service.