Shipping policy

Marttilo, operated by GUANGZHOU LIUXING DATA TECHNOLOGY CO., LTD., with its registered address at ROOM 206-Z41, NO. 1302 BAIYUN AVENUE NORTH, BAIYUN DISTRICT, GUANGZHOU CITY, GUANGDONG PROVINCE, CHINA, aims to provide clear shipping information for purchases made at marttilo.com.

We ship our garden and outdoor growing products to destinations supported by our checkout. Available delivery options depend on the product and delivery address.

Order Processing

Orders are generally processed and dispatched within 1–3 business days after successful payment confirmation. Business days are Monday through Friday, excluding public holidays observed by our fulfillment operations.

Processing may take longer during holidays or periods of high demand. If we cannot dispatch within the stated timeframe, we will notify you, provide a revised estimate where available, and offer cancellation and a full refund for the unshipped order. We will obtain your agreement to a delay where required by applicable law.

If only part of an order is affected, we will explain the available options and any related refund before proceeding. We will not substitute products without your agreement.

Shipping Fees

Standard shipping fees are based on the merchandise subtotal after discounts and before taxes, shipping, or import charges.

For orders below $49.99, standard shipping is $6.99.

For orders of $49.99 or more, standard shipping is free.

All amounts above are in USD. Available shipping options and applicable charges are displayed at checkout before payment.

We do not add a separate handling or oversized-item surcharge after purchase without your express agreement. If we cannot fulfill an order under the agreed shipping arrangements, we will contact you and offer an appropriate resolution, including cancellation and a full refund for the unshipped order.

Estimated Delivery

Standard delivery typically takes 7–15 business days after dispatch. Including processing, the total estimated delivery time is 8–18 business days after payment confirmation.

Delivery times may vary because of customs processing, carrier operations, holidays, weather, or transportation disruptions. These estimates are not guaranteed arrival dates unless we expressly agree otherwise. They do not override agreed delivery deadlines or mandatory rights concerning delayed or undelivered orders.

If you need a greenhouse, planter, garden bed, or plant cover for a particular planting date or project, allow sufficient time for processing, delivery, inspection, and assembly. Arrival before a particular date is not guaranteed unless we expressly confirm an agreed delivery date.

Packaging and Multiple Cartons

Greenhouses, garden beds, trellis planters, and other products with multiple components may be packed in more than one carton. Cartons belonging to the same product may arrive separately.

Where available, we will provide tracking information for each shipment. Receiving one carton does not necessarily mean that all components have arrived.

If any expected carton or component appears to be missing, contact us before beginning assembly. We will check the shipment and help resolve any confirmed shortage.

We do not charge additional standard shipping solely because we choose to divide an order into multiple packages.

Order Tracking

When tracking is available, we will email a shipping confirmation with tracking details. Tracking information may take additional time to become active or reflect movement between carriers.

Creating a shipping label does not necessarily mean the carrier has received your package. The estimated transit period begins when the package is dispatched and handed to the carrier.

If your order has multiple shipments, tracking and delivery dates may differ between packages.

Delivery Information

Please provide accurate and complete delivery information, including the recipient’s name, street address, apartment or unit number where applicable, and correct postal code. Provide contact information required for delivery.

If you need to correct your address, email [email protected] immediately. Changes cannot be guaranteed once fulfillment is underway or after dispatch.

If an address error causes a package to be returned, we will discuss the available options with you. Any additional reshipping charge will be explained and agreed before reshipment, where legally permitted.

If we made the addressing or fulfillment error, we will cover the necessary costs to resolve it.

Special services such as indoor placement, installation, assembly, or removal of packaging are not included in standard shipping unless expressly stated before purchase.

Delivery Problems

If your package is significantly delayed, missing, damaged, or marked as delivered but cannot be located, contact [email protected] with your order number and details of the issue.

We will investigate with the carrier and arrange an appropriate resolution, including replacement or refund where warranted or legally required. A delivery scan does not automatically settle a non-delivery claim. Handing goods to our carrier does not automatically transfer responsibility for non-delivery to you.

For damaged or incomplete deliveries, photographs of the product, packaging, carton labels, and affected components can help us assess the issue. If photographs are unavailable, contact us to discuss another reasonable way to assess the problem.

Retain the packaging and supplied components where reasonably possible. Do not assemble or use a product with broken panels, damaged structural parts, sharp exposed edges, or unstable supports.

Damaged, faulty, materially misdescribed, or incorrectly supplied items are handled under our Return and Refund Policy, with necessary return transport costs covered by Marttilo. Prompt reporting helps us investigate but does not shorten applicable statutory claim periods.

Customs and Import Charges

International shipments may incur customs duties, import taxes, or clearance fees. Unless included in the price or collected at checkout, applicable import charges are the recipient’s responsibility where permitted by law. Known charges and applicable arrangements will be disclosed before purchase as required.

Free standard shipping does not cover separate import charges. Customs inspections and clearance procedures may affect delivery time.

If you have questions about charges displayed at checkout, contact us before placing your order. We will not charge you again for the same import amount already included or collected by us. If a carrier requests a charge you believe has already been paid, contact us with the relevant notice so we can investigate.

Cancellations, Returns, and Consumer Rights

To request cancellation before dispatch, email [email protected] as soon as possible. If fulfillment can be stopped, we will cancel the order and issue a full refund to your original payment method within 7 business days of confirming cancellation, or sooner where legally required.

If the order has already shipped, we will help you follow the applicable return process. Dispatch does not remove statutory cancellation or withdrawal rights.

Our Return and Refund Policy explains the voluntary 30-calendar-day return request period, return shipping responsibilities, exchanges, and refunds. The delivery address or dispatch location shown on a parcel may differ from our designated return address. Please follow the return instructions in that policy before sending goods back.

Nothing in this Shipping Policy limits mandatory consumer rights. Where applicable law requires different delivery, cancellation, or refund treatment, those requirements take precedence.